Clear, fair salon guidance

At ProfessioNails & Beauty, we're committed to delivering exceptional service to all our clients. However, if you're not entirely satisfied with your treatment, please inform us before leaving the salon so we can try to resolve it straight away.

We value both positive and constructive feedback. If you've already left the salon and wish to provide feedback, please email info@professionailsandbeauty.co.uk. We aim to respond to all emails within 24 to 48 hours.

If you need to cancel or reschedule, please give us no less than 24 hours' notice before your appointment.

As a small business, empty slots are difficult for us to manage, which is why we use reminder emails and text messages. If you're unable to attend, please notify us as early as possible by phone, email, or by replying to the reminder text.

Missing three or more appointments within 12 months, or repeatedly failing to cancel with at least 24 hours' notice, will require a non-refundable deposit to secure future appointments.

Your booking time includes the estimated treatment duration selected when you book, including extra removal time where that service requires it.

We recommend arriving a few minutes early to allow time to settle in and choose your preferred paint colours from our charts.

Our scheduling is carefully managed to ensure adequate time for each treatment. If you anticipate being late, please inform us as soon as possible.

Lateness exceeding 15 minutes may require rescheduling or adjustment of services so that other clients' appointments can remain on time.

Treatment deposits: some treatments require a £10 non-refundable deposit to confirm your appointment. A deposit appointment may be rescheduled once when we receive at least 24 hours' notice. After this notice period, or after the permitted reschedule has been used, the deposit cannot be transferred or refunded.

Semi-permanent makeup deposits: a non-refundable deposit of £50 is required. A semi-permanent makeup appointment may be rescheduled once when we receive at least 48 hours' notice. After this notice period, or after the permitted reschedule has been used, the deposit cannot be transferred or refunded.

Appointment deposits: if appointments are cancelled late or missed three times within 12 months, a non-refundable deposit of £10 will be required to secure future appointments. This deposit must be paid before the appointment is confirmed.

We take great care to ensure our services are consistent and satisfactory. If you're dissatisfied with your nails, please notify us before payment, and we'll make necessary adjustments or removals to your satisfaction. No refunds will be provided after leaving the salon.

In cases of product defects leading to nail enhancement issues, please email photos to info@professionailsandbeauty.co.uk and a manager will assist in resolving the matter. Refunds are granted at our discretion for application or product faults.

For semi-permanent makeup treatments, refunds cannot be offered due to the almost permanent nature of the work. Touch-ups and adjustments can be scheduled to achieve the desired results.

Please inform us of any special needs, medical conditions, pregnancy, injuries, allergies, or disabilities before your treatment. This helps us tailor our services to provide the best customer experience and results.

If you have a potentially contagious condition on your hands or feet, or open or infected wounds, treatment cannot be provided until these conditions have cleared up. Please notify us before your treatment so we can advise whether treatments can be safely performed.

While we love children, unsupervised children in the salon can be disruptive and pose safety risks. We use products that can be harmful if ingested or applied to unprotected skin.

Please arrange for young children to be supervised by a sitter during your appointment. Children under 15 should be accompanied by a responsible adult, and those under 16 require parental consent for nail treatments.

Nail extensions, dipping powder, and gel polish manicures are guaranteed for up to 7 days after your appointment, excluding breakages. If you encounter any issues within this period, please email us a photo for a free repair.

Repairs after 7 days for breakages, tears, and corner breaks will incur charges. Proper aftercare ensures your nails look beautiful for weeks, but signs of wear are expected after 2 weeks. Regular nail polish treatments are not guaranteed.

For the safety of both clients and staff, our premises are monitored by digital video surveillance.